1. Introduction
Cardif Pinnacle is a trading style of Pinnacle Insurance plc. This website is operated on behalf of Pinnacle Insurance plc and other Cardif Pinnacle group companies by Cardif Pinnacle Insurance Management Services plc, a public limited company registered in England and Wales under registration number 2729650 (together "we, us"). Our registered address is Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire WD6 2XX, United Kingdom. We maintain this website ("our website") for our customers ("you").
We are committed to protecting the privacy of visitors to our website. This Privacy Policy is designed to let you know what data we collect about you, how we store it and how we use it.
By visiting our website you are accepting the practices described in this Privacy Policy. Any dispute you have regarding privacy is subject to this Privacy Policy and the Terms and Conditions.
2. Information We Collect
2.1 Cookies and Tracking Pixels
What are cookies and tracking pixels?
Cookies are small pieces of information stored on your hard drive. They recognise when you use your computer to access our website. Cookies are commonly used on the Internet and do not harm your computer system.
Tracking Pixels (also known as web beacons, action tags or transparent GIF files) collect and store information about your visits to our website such as page visits, the duration of the visit and the specific advertisements or link(s) that you clicked on to visit our website.
How we use cookies and tracking pixels?
Our website may use 'cookies' to gather information about your visit to our website. We use this electronically stored information to monitor and analyse how our website is used.
We also use cookies to evaluate our website and to track advertising campaigns from banner ads and through third party advertising services.
We may hire companies, such as third party advertising service providers, to track, display and report on advertising and marketing campaigns to and from our website and third party sites. We permit some of these companies to use cookies, tracking pixels and other related technology. The companies we use may not use these cookies for their own purposes or to share the information. The anonymous user activity is reported to us in aggregate and we use the information to understand, for example, the effectiveness of our advertising and marketing campaigns.
The cookies or tracking pixels used on this website do not include any information that others could read and understand about you, such as your name, or any account or policy number. They contain no personal information about you.
2.2 Personal Information
If you decide to apply on-line for a product or service or for a quote on a product or service offered by us, you may be asked to provide personal contact details (such as name, postal address and e-mail address), financial information (for example, account or credit card details) and demographic/profile information (for instance, your postcode, age and income level).
Your personal information may be held by us on computer or manual files and will be used for administration purposes including carrying out customer surveys, claims handling, fraud prevention as well as for underwriting any insurance cover we provide you with.
Insurers share information with each other through 'register of claims' in order to prevent fraudulent claims. If you make a claim any information you supply to us will be put on a register. The details of the participants in the scheme and the name and address of the scheme operator are available on request by contacting our Data Protection Officer at the address provided in paragraph 2.3. below.
The information you give us will be held on our database and we may use this to inform you by e-mail, letter or phone of other products and services that we offer.
If you do not wish to receive promotional or marketing information from us by telephone, SMS, post or e-mail you can let us know by writing to us giving us your name, address, telephone number or e-mail address at:
Direct & Affinity Marketing
Cardif Pinnacle
Pinnacle House
A1 Barnet Way
Borehamwood
Hertfordshire
WD6 2XX
Alternatively, click here to tell us your preferences online - Marketing Preferences.
We may also share your information with other carefully selected companies, so that they can contact you with relevant promotions or marketing material. However at the point where we capture this information we will always ask you to opt in to say you are happy with this.
2.4 Modification of and Access to Data
Copies of information we hold about you can be obtained by contacting us and requesting it. You will be charged a fee of £10 to cover our administrative costs in providing you with the information.
You can change and modify any incorrect information about you that we hold by contacting us at the e-mail or postal addresses noted in paragraph 2.3 above.
3. Security
We employ up to date technology in order to protect against the loss, misuse or alteration of information under our control. Please note that the internet and e-mails are not 100% secure. We advise that you take this into account before e-mailing personal and confidential information to us. If you send information by e-mail to us you are doing so at your own risk.
4. External Links
We do not accept any responsibility for the content or privacy practices of any website to which a hypertext link from our website exists. The links are provided "as is" with no warranty, express or implied for the information provided within them.
5. Contacting Us
If you have any queries about this website we can be contacted by:
- Telephone: +44 (0)20 8207 9000
- Facsimile: +44 (0)20 8953 6222
Accessibility
We take web accessibility seriously so have ensured that our website complies with the Web Accessibility Initiative guidelines set out by the W3C (W3C Web Content Accessibility Guidelines levels 1 & 2) and the RNIB.
